Purchasing & Returns

1. How long will it be before I receive my order? 2 found this answer useful

Please allow up to 7-10 days for delivery (subject to stock availability).

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2. How do I place an order on the website? Can I change my order during checkout? 1 found this answer useful

Simply select the items you want from the options on the left side menu in the Products section and click the ‘Add to Cart’ button.

You can then either 'Checkout' or continue shopping. Your shopping cart remains in the top right corner for you to view or checkout at anytime.

Once you have chosen to 'Checkout', there are 3 steps in the checkout process:

Your Information Provide your basic information such as name and email address.

Shipping & Billing Fill out your contact details, your credit card billing address and the address you want us to ship to if it differs from the billing address. Then provide your credit card type, number and expiration date. 

 
Review & Finalise Order This page allows you to review all the information you have provided, as well as the items you have ordered and pricing. You can also edit quantities on this page. If you wish to remove an item from your order, simply set the quantity to 0. When you're ready to submit your order press 'Place Order'. You will then receive a confirmation email with an order summary.
 
If you wish to return to shopping at any time during the Checkout process, simply click the ‘Continue Shopping’ button on the left side menu.

During checkout, you will be asked to provide:

• Your email address
• Your credit card billing address
• The shipping address if it differs from the billing address
• Your credit card type, number and expiration date.

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3. Can I buy Youthful Essence from a retailer? 2 found this answer useful

No, Youthful Essence is only available online here or by calling 1300 785 810.

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4. Are there other ways to place my order? 0 found this answer useful

Yes. If you prefer not to order online, you can call us on 1300 785 810.

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5. How can I be sure my order has been received? 0 found this answer useful

When you submit your order you will be given an order reference number. You will also receive a confirmation email within 24 hours. This email includes the reference number as well as a customer service telephone number should you have any questions.

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6. What if an item I’ve ordered is out of stock? 0 found this answer useful

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we will mail you with a backorder notification. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total. Please call 1300 XXX XXX anytime with any questions about out-of-stock items.

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7. What payment methods do you accept? 0 found this answer useful

If you are placing your order over the web; we accept Visa, Mastercard and American Express. If you are placing your order via our call centre, in addition to paying by credit card, we can also send you an invoice so you can pay via cheque.

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8. When will my credit card be charged? 0 found this answer useful

Your credit card will not be charged until your order is shipped.

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9. I’m nervous about using my credit card online. Is my order secure? 0 found this answer useful

Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.

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10. I received an expired certificate warning when trying to purchase. Is there a problem with your certificate? 0 found this answer useful

No. To verify our certificate status, click on the Comodo logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser.

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11. How much will I be charged for postage and handling? 0 found this answer useful

All orders are charged a flat postage and handling fee of $12.95.

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12. What if I’m not happy with the product? 0 found this answer useful

Youthful Essence is backed by a 60 day money back guarantee. Simply try Youthful Essence for up to 60 days (from date of purchase). If you are not totally satisfied with the results, simply return the bottles - even if they are empty, within 60 days of purchase - for a complete refund of the purchase price (less postage and handling). Simply contact our friendly Customer Care Consultants on 1800 XXX XXX to arrange a replacement or return. Your Customer Care Consultant will provide all necessary details to process your request.

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13. Can I buy Youthful Essence products individually? 0 found this answer useful

Yes, you can buy Youthful Essence items individually from here.

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14. How do I cancel my account? 0 found this answer useful

Please call our Customer Care team on 1800 XXX XXX.

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